Training

Welfare benefits overview

'Really good training.
All frontline staff need to do this ...'

Training Participant,
Single Homelessness Project

This course covers:

  • A comprehensive overview of the benefits system - including income support, JSA, housing benefit; employment and support allowance, disability living allowance and attendance allowance, carer's allowance, state retirement pension, child benefit and tax credits ... and more!
  • Techniques to spot which benefits and tax credits clients are entitled to
  • Tips to ensure effective dealings with the Department for Work and Pensions, the Revenue and local authority benefit offices

By the end of the course you will be able to:

  • Understand the benefits system
  • Advise clients on the right benefits for them
  • Help clients to claim the maximum amount of benefits available to them
  • Liaise effectively with the DWP and local authority benefit offices
  • Use the CPAG handbooks

Level: Introductory

CPD Hours: Five





Website by Morgan Internet Design