Training
Welfare benefits overview
'Really good training.
All frontline staff need to do this ...'
Training Participant,
Single Homelessness Project
This course covers:
- A comprehensive overview of the benefits system - including income support, JSA, housing benefit; employment and support allowance, disability living allowance and attendance allowance, carer's allowance, state retirement pension, child benefit and tax credits ... and more!
- Techniques to spot which benefits and tax credits clients are entitled to
- Tips to ensure effective dealings with the Department for Work and Pensions, the Revenue and local authority benefit offices
By the end of the course you will be able to:
- Understand the benefits system
- Advise clients on the right benefits for them
- Help clients to claim the maximum amount of benefits available to them
- Liaise effectively with the DWP and local authority benefit offices
- Use the CPAG handbooks
Level: Introductory
